Customs Performance Measurement – the Evidence from North Macedonia

Miloshoska, Danijela (2023) Customs Performance Measurement – the Evidence from North Macedonia. ERAZ Conference – Knowlegde Based Sustainable Development: Vol 9. Conference Proceedings, 9. pp. 163-169.

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Abstract

Abstract: Improving the effectiveness and efficiency of each customs administration largely depends on understanding the complexity of customs performance measurement. There are two basic reasons. Firstly, different customs administrations have different priorities: some are focused on law enforcement
and the protection of society, others are focused on fair and effective revenue
collection, and others are focused on trade facilitation and security. Secondly,
it is recognized that developing key performance indicators (KPIs), or metrics, is
very challenging and there is no “one- solution- fits- all” for the KPIs. This study
attempts to offer an analysis of performance measurement in customs and to
present a list of essential KPIs for Macedonian customs. The study revealed a series of difficulties with calculating the indicators as a result of the absence of sufficient data. The study provides general recommendations that should serve as
a basis for the development of a more practical model for measuring the performance of Macedonian customs.

Item Type:	Article
Subjects:	Scientific Fields (Frascati) > Social Sciences > Economics and Business Scientific Fields (Frascati) > Social Sciences > Law
Divisions:	Faculty of Tourism and Hospitality
Depositing User:	Prof. d-r. Danijela Miloshoska
Date Deposited:	30 Apr 2024 09:12
Last Modified:	30 Apr 2024 09:12
URI:	https://eprints.uklo.edu.mk/id/eprint/9958

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