ALTERNATIVE DISPUTES RESOLUTION FOR CONSUMER DISPUTES IN THE EUROPEAN UNION

Gjorgjioska, Emilija and Gorgieva, Dijana and Stoileva, Zorica (2022) ALTERNATIVE DISPUTES RESOLUTION FOR CONSUMER DISPUTES IN THE EUROPEAN UNION. XII International Conference on Economy, Business & Society in Digitalized Environment (EBSiDE 2022). ISSN 978-9989-695-70-4

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Abstract

Consumers, as the weakest and most ignorant link in the producer-trader-consumer chain, often end up deceived or damaged in one of the deals in which they participate daily. It is noteworthy that the number of consumer deals in an era called the consumer society is enormous, and thus the number of disputes that arise between traders and consumers is growing in direct proportion. Due to the fact that consumer disputes are usually of lower value and are simpler than the complicated trade disputes that arise during the long-term trade cooperation between traders, they are particularly suitable for the application of alternative ways of resolving them. For that purpose, the European Union adopted Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes. The possibility for alternative dispute resolution in the EU is upgraded with Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, which for the first time established the ODR platform.
The purpose of this paper is to analyze the advantages and disadvantages of alternative ways to resolve consumer disputes, the functioning of the ODR platform in the past period of its operationalization, as well as the possibilities for upgrading and wider application of alternative methods for resolving consumer disputes in the Republic of North Macedonia.

Item Type:	Article
Subjects:	Scientific Fields (Frascati) > Social Sciences > Law
Divisions:	Faculty of Economics
Depositing User:	Mr Dimitar Risteski
Date Deposited:	25 Nov 2022 08:45
Last Modified:	25 Nov 2022 08:45
URI:	https://eprints.uklo.edu.mk/id/eprint/7455

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