INFORMATION SOCIETY AND PRINCIPLE OF SERVICE ORIENTED ADMINISTRATION

Pelivanova, Natasa and Ristovska, Mirjana (2012) INFORMATION SOCIETY AND PRINCIPLE OF SERVICE ORIENTED ADMINISTRATION. Horizons, 8 (VIII). pp. 45-55. ISSN 1857-6206

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Abstract

The accession of Republic of Macedonia in the European Union requires incorporation of numerous European principles and standards in the area of its administrative law, conceptualized through the "best practice" system. Therefore, the improvement of service quality to the entities "public service beneficiaries" emerges as an imperative for attaining the objectives of the so-called "good governance", concept built on the pillars: citizenship (Ethos), ethics (Ethics), equity (Equity) and efficiency (Efficiency), by the use of information and computer technology. The implementation of information society in the public administration is a fundamental transformation in the manner of public administration work in order to create high quality service for the citizens and businesses. Any accountable and democratic government commits for more efficient and transparent work of the administration, with user-oriented services, achieving quality life standards, rapid economic and social development. However, shaping of such administration consumes a great amount of time, funds, will, and adequate legal regulation. Service oriented Macedonian administration for the first time in the Republic of Macedonia was anticipated by the firs Public Administration Reform Strategy in 1999, and later by the actual Law on General Administrative Procedure (adopted in May 2005) governing the relation between public administration on the one side and individuals and private entities on the other side. Of importance in this context is introduction and development of Information Society in the public administration that will contribute to its efficient operation, service orientation to the citizens and business community, integration in European information and communication area.
Key words: e-public administration, information society, service orientation.

Item Type:	Article
Subjects:	Scientific Fields (Frascati) > Social Sciences > Law
Divisions:	Faculty of Law
Depositing User:	Pfk Eprints
Date Deposited:	18 Mar 2020 15:45
Last Modified:	18 Mar 2020 15:45
URI:	https://eprints.uklo.edu.mk/id/eprint/4153

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