Regional Joint Doctoral Program in Entrepreneurship and SMEs Management for Western Balkan Countries (DOCSMES)

Domi, Shpresim (2016) Regional Joint Doctoral Program in Entrepreneurship and SMEs Management for Western Balkan Countries (DOCSMES). Doctoral thesis, University "St.Kliment Ohridski" - Bitola.

Text Shpresim Domi.pdf Download (1MB)

Abstract

Though SMEs play a crucial role on the countries’ economic development, what the reality offer is that, inevitably, some SMEs succeed and others fail during their life cycle.
In this regard, managers/owners continually have to identify the most significant factors into the SMEs’ environment that affect performance management.
We referred to the theoretical frameworks such as stakeholder theory, resource based view and market orientation approach, to accurately identify into the business environment factors that affect SMEs’ performance.
Consequently, the main goal of the thesis was to empirically investigate the direct and indirect effects of innovativeness, innovation behavior, customer orientation, human resources hiring practices and human resources training practices on SMEs’ performance management.
Apart gathering quantitative data for 211 valid cases through email survey and face-toface techniques, the qualitative data were a strong support to argue on empirical results.
By using the SEM statistical methodology, results show that while innovativeness does not significantly affect SMEs’ performance, innovation behavior was significantly
affecting.
Through the empirical analysis, our research found that the more customer oriented are tourism SMEs the more they will achieve profit and sales goals.
In contrast to what we hypothesized, the effects of HR hiring practices on performance resulted significantly negative. Additionally, HR training did not have significant effect on performance.
Through this study the indirect effects of innovativeness, innovation behavior, CO and HR hiring and training practices on SMEs performance, are also investigated.
Finally, the contributions of this study are in terms of theoretical and practical/managerial.
Results have also implications for local and regional economic development.

Item Type:	Thesis (Doctoral)
Subjects:	Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions:	Doctoral Dissertations
Depositing User:	M-r Bojan Mihajlovski
Date Deposited:	30 Oct 2023 08:54
Last Modified:	30 Oct 2023 08:54
URI:	https://eprints.uklo.edu.mk/id/eprint/8958

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