Determination of Attributes to the Principles of Efficiency and Effectiveness in Public Administration and Differentiation/Distinction between them

Vitanski, Dejan (2017) Determination of Attributes to the Principles of Efficiency and Effectiveness in Public Administration and Differentiation/Distinction between them. Knowledge – International Journal, 20 (2). pp. 791-797. ISSN 1857-923X

[thumbnail of 2982] Text
2982 - Published Version

Download (25kB)


Efficiency and effectiveness are fundamental principles that all employees need to uphold, from the top to the bottom of the administrative pyramid. These are the essential elements that constitutethe essence and core of the service-based administrative organisms of the European countries and are established as normative directives and guidelines for the operation of their officials.Because of their strategic significance, in countries with atrophied and insufficient institutional structures, which still pass through the obscure transit tunnel, these essential principles should be implanted as the basic substrate in the mental matrix and in the professional habitat of the civil servants. They should also be used as productive tools in the substitution of rigid administrative systems, which are strictly formalistically based on rules and procedures in outsourced-oriented services, where emphasis will be placed on minimizing resources, maximizing results, and qualitatively servicing of clientsneeds. The basic point and premise is that if governments have the will and insistence to amortize and overcome discontent and mistrust of the citizens, they will have to find modalities and to establish mechanisms that will generate efficiency and effectiveness in the processes of implementation of policies and in the servicing of public services. Administrative activity does not become legitimate with its own performance, therefore the concept of administrative authority must give way to the concept of efficiency of administrative activity. In this context, administrative action should be reduced to only a legal manifestation of the state power, and to be more and more promoted as an active driver of social flows, ie it is necessary to transform the administration from the apparatus and instrument of the government into an efficient service of the citizens.Unlike the traditional model of the rule of law, according to which state and administrative procedures are legitimate (justified) by being legal, that is, implemented on the basis of the current regulations, modern concepts of legitimacy consider that administrative system can acquire its legitimacy with efficient and effective action. Often, in everyday life, in some literature and in practice, the terms efficiency and effectiveness are used as synonyms to denote the same, which undoubtedly is a mistake. That is exactly what stimulates the scientific and research interests of the author of the work, through in-depth and extensive study, awareness and analysis of these principles, to note their immanent features and attributes, as well as to draw a clear line of differentiation/distinction between them.
Efficiency and effectiveness are not identical terms, that is, equivalent categories. Efficiency deals with the cost of creating products and services, and effectiveness is defined as creating results. That is, efficiency focuses on cost reduction, and output increase, and answers the question of whether we do things in the right way, that is, right, whereas the effectiveness that puts stress on quality and answers the question of whether we take the right actions.
Keywords: efficiency, effectiveness, administration, customers, services

Item Type: Article
Subjects: Scientific Fields (Frascati) > Social Sciences > Law
Divisions: Faculty of Law
Depositing User: Mr Mladen Kradzoski
Date Deposited: 24 Dec 2020 07:22
Last Modified: 24 Dec 2020 07:22

Actions (login required)

View Item View Item