Kuzmanov, Ivo and Angelevska, Silvana and Angelevski, Zore (2013) SURVEY OF KEY INDICATORS IN ACCORDANCE WITH THE INTERNATIONAL STANDARD ISO 9001:2008 IN REAL INDUSTRIAL SYSTEM. HORIZONS INTERNATIONAL SCIENTIFIC JOURNAL, 11. pp. 9-13. ISSN 1857- 8578
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Abstract
The global way of organization activity has completely changed the
organizational approach to work. Considering three key elements of today's
market society: the period of delivery, cost and quality, it can be concluded
that quality is a key element for market success. A key aspect in favor of this
conclusion is the identical delivery, and the changed habits of the customers.
The change in buying habits has led to a situation where the buyer is willing
to pay a higher price for distributed quality. In this way the quality of
product or service is the key differential element. Regarding to this
conclusion the implemented quality system in the form of ISO 9001:2008
international standard is one of the ways for perfecting quality in global
markets. But the real question that arises is the following: What is the
situation about the standard after the certification? Do organizations
maintain it?
The purpose of this paper is the survey on several key indicators in
accordance with the standard, realized in 82 business entities in Republic
Macedonia.
| Item Type: | Article |
|---|---|
| Subjects: | Scientific Fields (Frascati) > Engineering and Technology > Mechanical engineering Scientific Fields (Frascati) > Engineering and Technology > Other engineering and technologies |
| Divisions: | Faculty of Technical Sciences |
| Depositing User: | Prof. d-r. Ivo Kuzmanov |
| Date Deposited: | 04 Apr 2020 17:09 |
| Last Modified: | 04 Apr 2020 17:09 |
| URI: | https://eprints.uklo.edu.mk/id/eprint/4639 |
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