Service quality management of public city transport, a

Nikola, Krstanoski and Vaska, Atanasova and Marija, Stojanoska (2024) Service quality management of public city transport, a. American Journal of Engineering Research (AJER), 13 (12). pp. 145-153. ISSN e-ISSN: 2320-0847 p-ISSN : 2320-0936

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Abstract

The majority of cities in Macedonia are small cities that have introduced or are introducing
public urban transport in recent years and there is a need to establish a methodology for planning such systems
in accordance with the specifics in our country. In Macedonia, there is a more developed public transport in the
capital Skopje. Public city transport has been introduced in Prilep, Ohrid, Kavadarci, Tetovo. Public city
transport exists in Bitola, the city on whose example this article will be made. For the city of Bitola, an
assessment of the quality of the services offered by the public city transport was analyzed and given, by
measuring the satisfaction of the passengers in the city. With a survey conducted electronically, in a vehicle of
public city transport, and my personal observations in the collection of the data. The collected data were
processed and the correlations analyzed using the Statistical Package for the Social Sciences (SPSS) software.
The software requires the data to be defined in a way that it will recognize, defining variables, entering and
testing various statistical tests, the relationship between two variables, as well as the magnitude of association,
i.e. non-parametric tests, where we used the Chi-squared analysis.
KEYWORDS Survey, Analysis, Variable, Bitola, Users

Item Type:	Article
Subjects:	Scientific Fields (Frascati) > Engineering and Technology > Other engineering and technologies
Divisions:	Faculty of Technical Sciences
Depositing User:	MSc Marija Stojanoska
Date Deposited:	06 Apr 2025 17:59
Last Modified:	06 Apr 2025 17:59
URI:	https://eprints.uklo.edu.mk/id/eprint/10855

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