Total quality management in production and service organizations

Kareska, Katerina (2023) Total quality management in production and service organizations. Industrial & Manufacturing Engineering eJournal, 6 (93).

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Abstract

Total Quality Management (TQM) has emerged as a vital framework for enhancing
organizational performance and competitiveness in both production and service sectors. This
abstract explores the principles, benefits, and challenges of implementing TQM in various
organizational settings.
TQM is a comprehensive approach that aims to continuously improve processes, products, and
services by involving all employees in quality enhancement initiatives. In production
organizations, TQM principles such as process optimization, defect prevention, and customer
focus lead to reduced waste, improved product quality, and increased customer satisfaction. In
service organizations, TQM fosters efficiency, consistency, and responsiveness, resulting in
enhanced customer experiences and loyalty.
The adoption of TQM requires a cultural shift, emphasizing employee empowerment, teamwork,
and a commitment to quality. Challenges such as resistance to change and the need for sustained
leadership support may arise. However, the long-term benefits of TQM, including cost savings,
increased market share, and improved reputation, outweigh the initial hurdles.
TQM is a powerful management philosophy that can revolutionize production and service
organizations, driving them towards excellence. Its principles align with the pursuit of quality,
efficiency, and customer-centricity, making it a cornerstone of modern organizational success.

Item Type:	Article
Subjects:	Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions:	Scientific Tobacco Institute
Depositing User:	Prof d-r. Katerina Kareska
Date Deposited:	29 Oct 2024 09:42
Last Modified:	29 Oct 2024 09:42
URI:	https://eprints.uklo.edu.mk/id/eprint/10073

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