CONSUMER PROTECTION IN CONCLUDING ELECTRONIC CONTRACTS IN TERMS OF COVID-19 PANDEMIC

Delev, Jordan and Gjorgjioska, Emilija (2022) CONSUMER PROTECTION IN CONCLUDING ELECTRONIC CONTRACTS IN TERMS OF COVID-19 PANDEMIC. XII International Conference on Economy, Business & Society in Digitalized Environment (EBSiDE 2022). pp. 519-534. ISSN 978-9989-695-70-4

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Abstract

The world community is facing changing circumstances as a result of a health crisis that has profound economic, socio-political and legal implications The process of globalization and modernization has structured the digitalization of society, but the health crisis caused by the Covid-19 pandemic has imposed its most exploited form to date. As a result, many of the social and economic forms of existence of individuals have been reduced to the use of digital media as a means of social functioning. The possibilities provided by digitalization require legal regulation in order to achieve legal certainty and predictability and to enable protection of its users. The paper puts its primary focus on consumer protection in the context of the emerging pandemic conditions in concluding electronic contracts. The paper analyzes the Macedonian legal framework that ensures consumer protection, comparing and determining the degree of harmonization with European Union legislation governing this issue. Pandemic conditions have imposed a new stage in the use of e-commerce and in that direction the paper assesses the intensity of this stage by noting the main features, while evaluating the need for consumer protection in their use of the opportunities offered by e- commerce. The paper comparatively analyzes the national, European and international experiences in this field in order to present the global picture that caused the Covid-19 pandemic without leaving out any country. Synthesizing the legislative solutions and the experiences from the applied practices, the paper gives directions on how to use the positive experiences from the e-commerce and on how the protection of the consumers should take place in changed and intensified digital conditions.

Item Type: Article
Subjects: Scientific Fields (Frascati) > Social Sciences > Law
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 01 Dec 2022 11:42
Last Modified: 01 Dec 2022 11:42
URI: http://eprints.uklo.edu.mk/id/eprint/7458

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