MODEL FOR MEASURING QUALITY OF RAILWAY PASSENGER SERVICE

Dimanoski, Kire and Stojic, Gordan and Vrtanoski, Gligorche (2016) MODEL FOR MEASURING QUALITY OF RAILWAY PASSENGER SERVICE. Horizons. ISSN 1857-9892

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Official URL: http://uklo.edu.mk/tabs/view/9f2bee0389f56ae7288e1...

Abstract

This paper has particularemphasisonrailtransport, and its quality, thereforetheincreasing the efficiencyandeffectivenessof the system. The measuring of the qualityofservicesinrailwaypassengertransportcan be performed by GAPanalysisandSERVQUALmethod which are adjusted and implemented in the proposed single model.

Item Type: Article
Subjects: Scientific Fields (Frascati) > Engineering and Technology > Civil engineering
Divisions: Faculty of Technical Sciences
Depositing User: Unnamed user with email vladimir.milevski@uklo.edu.mk
Date Deposited: 23 Dec 2016 10:58
Last Modified: 23 Dec 2016 10:58
URI: http://eprints.uklo.edu.mk/id/eprint/498

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