SURVEY OF KEY INDICATORS IN ACCORDANCE WITH THE INTERNATIONAL STANDARD ISO 9001:2008 IN REAL INDUSTRIAL SYSTEM

Kuzmanov, Ivo and Angelevska, Silvana and Angelevski, Zore (2013) SURVEY OF KEY INDICATORS IN ACCORDANCE WITH THE INTERNATIONAL STANDARD ISO 9001:2008 IN REAL INDUSTRIAL SYSTEM. HORIZONS INTERNATIONAL SCIENTIFIC JOURNAL, 11. pp. 9-13. ISSN 1857- 8578

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Abstract

The global way of organization activity has completely changed the organizational approach to work. Considering three key elements of today's market society: the period of delivery, cost and quality, it can be concluded that quality is a key element for market success. A key aspect in favor of this conclusion is the identical delivery, and the changed habits of the customers. The change in buying habits has led to a situation where the buyer is willing to pay a higher price for distributed quality. In this way the quality of product or service is the key differential element. Regarding to this conclusion the implemented quality system in the form of ISO 9001:2008 international standard is one of the ways for perfecting quality in global markets. But the real question that arises is the following: What is the situation about the standard after the certification? Do organizations maintain it? The purpose of this paper is the survey on several key indicators in accordance with the standard, realized in 82 business entities in Republic Macedonia.

Item Type: Article
Subjects: Scientific Fields (Frascati) > Engineering and Technology > Mechanical engineering
Scientific Fields (Frascati) > Engineering and Technology > Other engineering and technologies
Divisions: Faculty of Technical Sciences
Depositing User: Prof. d-r. Ivo Kuzmanov
Date Deposited: 04 Apr 2020 17:09
Last Modified: 04 Apr 2020 17:09
URI: http://eprints.uklo.edu.mk/id/eprint/4639

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