Entrepreneurial design of quality initiatives in small tourism businesses

Nikolovski, Branko and Dimoska, Tatjana (2016) Entrepreneurial design of quality initiatives in small tourism businesses. International Scientific Journal: Horizons, Series A, Social Sciences and Humanities, Vol. 19, 2016, University “St. Kliment Ohridski”, Bitola, pp. 185-196 ( DOI 10.20544/Horizons. A.19.1.16.P17), Bitola, Macedonia.


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The objective of this paper is to explore the importance of design aspects of an entrepreneurial organization, seen from quality perspective. Organization change and development of this type has its own specifics. Thus, the paper projects several transformation phases of the small tourism business toward the completion of an organization in accordance with the needs and wants of the tourists and employees. Quality initiative will benefit tourism business if real nature and perspectives of quality process in the tourist organization is understood, and if steps of implementing the quality initiative are right made and one. But in practice, everything is not so easy. The paper identifies some challenges that address the hardiness of accepting quality philosophy in the small tourism businesses. Implementing quality change into small business setting has some challenges, which needs to be overcome in order to develop flexibility, effectiveness and efficiency of the tourism business. Key words: entrepreneurship, design, change, quality, small business, tourism

Item Type: Article
Subjects: Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions: Faculty of Tourism and Hospitality
Depositing User: Mr Bojan Sekulovski
Date Deposited: 09 Mar 2020 14:13
Last Modified: 09 Mar 2020 14:13
URI: http://eprints.uklo.edu.mk/id/eprint/4007

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