Trends in software maintenance support tasks: A study in a micro software company

Stojanov, Z. and Stojanov, J. (2018) Trends in software maintenance support tasks: A study in a micro software company. “St Kliment Ohridski” University - Bitola, Faculty of Information and Communication Technologies - Bitola, Republic of Macedonia, pp. 73-77. ISBN 978-9989-870-80-4

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Official URL: https://aiitconference.org/2018/proceedings

Abstract

Support tasks in software maintenance relates to tasks that help in ensuring proper functioning of software applications without modifying them. These tasks include training, consultation, clients’ data management, installation and configuration of software applications. The aim of this study is to investigate trends in support maintenance tasks performed in a micro software company. Tasks’ related data are extracted from the company internal repository of tasks. Trend analysis is based on descriptive statistical methods and proposed support task typology that reflects the real maintenance practice in the company. The analysis relates to trends in working hours spent by programmers on solving support tasks and distribution of tasks among senior and junior programmers. The results of trend analysis are useful for planning and decision-making activities in the selected company. Benefits for the company, limitations of the study, and research implications are outlined.

Item Type: Book
Subjects: Scientific Fields (Frascati) > Engineering and Technology > Electrical engineering, electronic engineering,information engineering
Divisions: Faculty of Information and Communication Technologies
Depositing User: Mrs Natasha Tabakovska
Date Deposited: 01 Mar 2019 23:19
Last Modified: 13 May 2019 08:49
URI: http://eprints.uklo.edu.mk/id/eprint/1496

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