Regional Pilot Study To Evaluate E-Readiness And Local E-Government Services,

Angeleski, Marjan and Mitrevski, Pece and Rocheska, Slavica and Lashkoska, Ane (2014) Regional Pilot Study To Evaluate E-Readiness And Local E-Government Services,. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT), 5 (2). ISSN 2230-7958

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The concept of local e-Government has become a key factor for delivering services in an efficient, cost
effective, transparent and convenient way, in circumstances where a) citizens do not have enough time
available to communicate with local authorities in order to perform their responsibilities and needs, and
b) information and communication technologies significantly facilitate administrative procedures and
citizens-government interaction. This paper aims to identify e-services that local authorities provide, and
to investigate their readiness for delivering these services. A pilot research has been conducted to identify
the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia
region in the Republic of Macedonia. The survey was carried out by means of structured interview
questions based on a modified model proposed by Partnership on Measuring ICT for Development – web
analysis of municipal websites in the region has been conducted, as well. The study reveals uneven
distribution according to the age group of users, lack of reliability and confidence for processing the needs
and requests electronically by a large part of the population, and improperly developed set of ICT tools by
local governments for providing a variety of services that can be fully processed electronically.

Item Type: Article
Subjects: Scientific Fields (Frascati) > Social Sciences > Other social sciences
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 20 Jun 2016 07:10
Last Modified: 20 Jun 2016 07:10

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