KEKENOVSKI, JOVE and Rakichevikj, Gabriela (2009) STANDARDS FOR HR IN HOSPITALITY. A HOTEL, RESTAURANT AND GASTRONOMY BUSINESS JOURNAL, 10. pp. 969-975. ISSN 1451-5113
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Abstract
ABSTRACT
Standards in the tourism and hospitality are set rules that help to norm the work, behavior, quality of work and a series of other segments in the work that needs to be present every day for all human resources within the company during the entire time.
Hospitality industry in general, and specifically in their own catering facilities, particular attention being given to human resources, because they directly affect the quality of service offered.
The quality of human resources is determined by their expertise, their appearance and behavior. Expertise of human resources is estimated on the basis of finished vocational school. Specific conditions of work in the tourist economy in particular highlight the role and importance of handsome appearance of their workers. Culture of behavior and ability to communicate are basic elements in the process of successfully communication with guests.
Key words: human resources, standards, quality, expertise, appearance, behavior
| Item Type: | Article |
|---|---|
| Subjects: | Scientific Fields (Frascati) > Social Sciences > Economics and Business Scientific Fields (Frascati) > Social Sciences > Educational sciences |
| Divisions: | Faculty of Tourism and Hospitality |
| Depositing User: | Prof. d-r Jove Kekenovski |
| Date Deposited: | 28 Apr 2023 09:23 |
| Last Modified: | 28 Apr 2023 09:23 |
| URI: | https://eprints.uklo.edu.mk/id/eprint/8169 |
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