Tactical management sense-and-respond framework enhancement using ICT

Petrevska Nechkoska, Renata (2017) Tactical management sense-and-respond framework enhancement using ICT. Doctoral thesis, Ghent University Belgium and University St. Kliment Ohridski Macedonia.

[thumbnail of Renata Petrevska Nechkoska dissertation text UGENT BE UKLO MKD copy.pdf] Text
Renata Petrevska Nechkoska dissertation text UGENT BE UKLO MKD copy.pdf
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This research is about helping the individual manage towards accomplishment of purpose(s). It is inspired in practice (both from researcher’s own experience and by interviewing professionals), where managers in the middle are facing tremendous challenges and need tailored support on the socio-technical nature of people, resources and problems they are dealing with. With this motivation, the researcher aims to contemplate overarching managerial guidance and personalized information system structure, throughout time. The Design Science Research methodology has enabled making a relevant, rigorous and applicable research that results with an artifact which is implementable enough to be applied in the appropriate environment and generic enough to contribute to the knowledge base of management and management information systems, in the very least of its core.
The DENICA method guides the person on what to think, consider, observe, configure and reconfigure in order to reach goals in unpredictable and changeable environment, interrelated with others. In its core, this means tactical management and its core characteristic – adaptability. Both in managerial and information system sense. Both towards what is ‘given’ and what is initiated as desired change in order to improve towards a purpose. In companies, this translates into guidance for the managers on tactics – how to effectively manage with what is given towards what is expected in dynamic context. In private life, this translates into roadmap on what we need to pay attention to and how we should reason and act in pursuing our individual and collective purpose(s).
The artifact development has been carried out through the stages of Action Design Research in four companies with 11 managers in Belgium and Macedonia. The knowledge and practical questions of the nested problem solving guided the researchers throughout the project and the CIMO logic provided the basis for the realist evaluation.
The research attempts to parallel the real world by being multidisciplinary – incorporating complex adaptive systems as subject being managed, complexity theory to describe the current context of living and working, social network analysis as the manner to visualize, describe, communicate and get everyone on board around a purpose, and Sense and Respond framework for providing adaptability that properly responds to the unpredictable environment. This research sheds different light on the management information systems nature as perceived from the side of the manager as user and the nature of work (i.e. information flows) as dynamic, changeable and living matter.
Hopefully, the Denica artifact and the Tactical Management research (as part of management control) will re-introduce the perception of tactics as important managerial function that provides and necessitates adaptability and uncovered source of competitive advantage, and of its information system distinctive profile and needs.

Item Type: Thesis (Doctoral)
Subjects: Scientific Fields (Frascati) > Natural sciences > Computer and information sciences
Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 15 Sep 2022 10:15
Last Modified: 15 Sep 2022 10:15
URI: https://eprints.uklo.edu.mk/id/eprint/1230

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