Blazhekovikj Toshevski, Marina and Dimeski, Stevco (2026) INNOVATIONS IN DIGITAL BANKING SERVICES. In: XIV International Conference on Economy, Business & Society in Digitalized Environment (EBSiDE 2026), 18-19 September 2026, Prilep, North Macedonia.
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Abstract
The development of information and communication technologies in recent
decades has significantly transformed the way the banking sector operates.
Modern banks are facing increasing customer demands for fast, accessible, and
secure services, which creates a need for the continuous introduction of digital
innovations. Digital banking represents one of the key segments of this
transformation, enabling more efficient management of financial services and an
improved user experience.The subject of research in this paper is innovations in
digital banking services, with special emphasis on their implementation in the
banking sector of the Republic of North Macedonia. Faced with competition from
global FinTech companies and changing user habits, domestic banks are forced
to invest in new technological solutions – from mobile applications and electronic
banking to the implementation of artificial intelligence and Blockchain
technologies.The main objective of this paper is to conduct a comparative analysis of the
digital solutions offered by the leading commercial banks in the country and to
examine their functionality, security, and acceptance by users.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Scientific Fields (Frascati) > Social Sciences > Economics and Business |
| Divisions: | Faculty of Information and Communication Technologies |
| Depositing User: | Prof. d-r. Andrijana Bocevska |
| Date Deposited: | 08 Nov 2026 19:18 |
| Last Modified: | 08 Nov 2026 19:18 |
| URI: | https://eprints.uklo.edu.mk/id/eprint/11990 |
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