Gligorovski, Violeta and Angeloska-Dichovska, Monika and Zdraveski, Dejan and Janeska, Margarita (2025) MANAGER'S EMOTIONAL INTELLIGENCE: IMPACT ON BUSINESS PERFORMANCE AND DECISION-MAKING. In: SM2025 XXX International Scientific Conference Strategic Management and Decision Support System in Strategic Management, Subotica.
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Abstract
Abstract: Workplace is characterized by significant diversity, dynamism, varied teams, and rapid decision-making,
which requires mindful awareness and calmness in interpersonal relationships. Therefore, the use of emotional
intelligence elements (self-awareness, self-regulation, empathy, social skills, and motivation) are essential for both
understanding and implementation by managers and employees. Managers play a crucial role in the problem-solving
process, where emotional intelligence is essential, as emotions influence every phase - from the first recognition of an
issue to the choices, assessments, and measures taken to resolve it.
The subject of this study is the impact of emotional intelligence on managers and their business decision-making. The
aim of this paper is to examine the application of emotional intelligence elements in the management practices of
Macedonian companies and to analyze their dependence on specific variables. А survey method was employed using
closed-ended questions and a Likert scale. The anonymous questionnaire was created using Google Forms and
distributed via email to 220 companies, obtaining responses from 62 respondents. Descriptive statistics, including the
calculation of the arithmetic mean and standard deviation, as well as the χ 2 -test, were applied in data processing.
The collected responses were analyzed using Microsoft Excel and SPSS software.
The majority of managers indicated that elements of emotional intelligence have a significant impact on business
operations and play a crucial role in decision-making. Specifically, the findings confirm that the impact of emotional
intelligence elements on business performance and decision-making depends on the work experience of the managers.
Keywords: emotional intelligence, managers, business decision-making, Macedonian companies.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Scientific Fields (Frascati) > Social Sciences > Economics and Business |
| Divisions: | Faculty of Economics |
| Depositing User: | Mr Dimitar Risteski |
| Date Deposited: | 14 Oct 2026 13:15 |
| Last Modified: | 14 Oct 2026 13:15 |
| URI: | https://eprints.uklo.edu.mk/id/eprint/11897 |
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