The assessment of students’ satisfaction in the South-Eastern European countries: an alternative approach for evaluating the quality of higher education

Nikoloski, Dimitar and Mancheski, Gjorgji and Angeleski, Marjan and Kushi, Evis (2013) The assessment of students’ satisfaction in the South-Eastern European countries: an alternative approach for evaluating the quality of higher education. TEM JOURNAL - Technology, Education, Management, Informatics, 2 (3). pp. 265-272. ISSN 2217-8309

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Abstract

The past two decades the South-Eastern European countries (SEECs) have gone through the process of transition that has affected every domain of the political, economic, and social life. The experience in almost all transition countries, including SEECs shows that the creation of new jobs in the emerging private sector was not initially strong enough to absorb the mass of workers laid-off from the restructured state-owned firms. At the same time, the mismatch between the skill requirements of newly created jobs and effective skills owned by the workers has become a substantial problem. Consequently, the labour markets became less dynamic with a relatively stagnant unemployment pool leading to increases in unemployment and especially long-term unemployment. In these circumstances the higher education in SEECs has faced a challenging task to become a generator of competitive and marketable skills in order to promote greater employability. These changes range from increase in the number of public and private higher education institutions to introduction of more innovative education practices. In this paper we make an attempt to assess the student satisfaction as an alternative approach for evaluating the quality of higher education. For this purpose we have carried out a survey on representative samples of students in two universities: “St. Kliment Ohridski” (Macedonia) and “Aleksander Xhuvani” (Albania). According to our empirical analysis, study programmes generally meet the students’ expectations and they are more satisfied with the obtained theoretical knowledge rather than the gathered practical skills. Furthermore, they are generally pessimistic or uncertain about their future labour market perspectives which can be considered as a reason for pronounced intention to continue education after graduation. The policy recommendations have purpose to shape directions for future reforms in the higher education systems in SEECs in order to provide more balanced coordination between labour demand and supply.

Item Type: Article
Subjects: Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 08 Dec 2019 14:51
Last Modified: 08 Dec 2019 14:51
URI: http://eprints.uklo.edu.mk/id/eprint/2148

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