The use of the m-banking in the Republic of Macedonia

Blazekovic, Marina and Stojkovski, Viktorija and Angeloska-Dichovska, Monika (2014) The use of the m-banking in the Republic of Macedonia. In: Information Systems & Grid Technologies, Eighth Interna� onal Conference ISGT’2014, 30-31 May, 2014, University of Sofia St. Kliment Ohridski, Sofia, Bugaria.

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Abstract

Operating within the modern environment, personal needs and expectations of customers are changing, they know more, want more and do more. Therefore, banks in the Republic of Macedonia seek to create new opportunities by offering financial products and services that are appropriate to these changes, which are easily accessible by modern distribution channels. In order to be a leader, innovator and dynamic, the bank, except that have to understand, also need to succeed at an early stage to uncover customer needs, in order to timely make the necessary investments and changes in its business model and constantly be a step ahead in the banking sector. Innovative solutions by banks consistently facilitate customers everyday. With the opening of i-bank store, all alternative innovative banking services get their own space. The I-bank store aims to bring, present and offer i-bank alternative channels including and the m-banking. Using a "smart phone", only with the m-banking mobile application from the bank, customers can to realize some basic banking transactions (paying bills, tax etc.. Transfer of funds) and to have constant insight into their products, accounts, statements, a list of transactions and easier to manage their finances. With their mobile applications they have information for exchange rates, interest rates, products, calculators etc.. and it is a great advantage in today's dynamic economic conditions.

Item Type: Conference or Workshop Item (Paper)
Subjects: Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 12 Jul 2016 14:36
Last Modified: 12 Jul 2016 14:36
URI: http://eprints.uklo.edu.mk/id/eprint/206

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