Some Aspects of the User Satisfaction from the E-Government Services in Macedonia and Slovenia

Janevski, Zoran and Bojnec, Štefan and Godnov, Uroš and Petkovska Mirchevska, Tatjana and Angelova, Biljana and Angeloska-Dichovska, Monika (2013) Some Aspects of the User Satisfaction from the E-Government Services in Macedonia and Slovenia. In: Management International Conference, 21-23 November 2013, University of Primorska, Faculty of Management, Koper, Slovenia.

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Abstract

The main objective of the paper is to evaluate the user satisfaction from the e-Government services (e-services), in order to improve their quality and level of acceptance. One of the key questions is whether to put more effort in the increasing of e-services use through: 1) improvement of the user satisfaction from the e-services, or to come to higher e-services penetration through their 2) mandatory use introduced into state’s laws and regulations. Another important objective of this research is to determine user e-services introduction.

Item Type: Conference or Workshop Item (Paper)
Subjects: Scientific Fields (Frascati) > Social Sciences > Economics and Business
Scientific Fields (Frascati) > Social Sciences > Other social sciences
Divisions: Faculty of Economics
Depositing User: Mr Dimitar Risteski
Date Deposited: 12 Jul 2016 14:36
Last Modified: 12 Jul 2016 14:36
URI: http://eprints.uklo.edu.mk/id/eprint/205

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