DESTINATION MANAGEMENT AND QUALITY IN HOSPITALITY, IMPLEMENTATION OF QUALITY STANDARDS IN HOTELS IN HALKIDIKI

Kiriakou, Evangelos and Palisidis, Georgios and Rakichevikj, Gabriela and Martinoska, Simona and Avdimiotis, Spyros (2018) DESTINATION MANAGEMENT AND QUALITY IN HOSPITALITY, IMPLEMENTATION OF QUALITY STANDARDS IN HOTELS IN HALKIDIKI. In: TOURMAN 2018.

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Abstract

The main purpose of this paperwork is to represent the developing proposals for understanding the importance of the Destination Management in Quality of Hospitality, during the process for the Quality standards adoption. First part of the paper is focused on the theory and concepts related to the topic while in the second part presented a benchmarking approach for comparisons between EU directives & Greek standards required according the law in comparison with Halkidiki agreement of Quality in Hospitality, Gastronomy and related services as a useful tool to Destination Management Competitiveness. The last part contains the conclusions and the proposals for improving the quality in hospitality understanding the visitor’s evaluation in social media reviews as an interactive action. Keywords: Destination management, quality in hospitality, quality standards, human resources, gastronomy, destination competitiveness.

Item Type: Conference or Workshop Item (Paper)
Subjects: Scientific Fields (Frascati) > Social Sciences > Economics and Business
Divisions: Faculty of Tourism and Hospitality
Depositing User: Mr Bojan Sekulovski
Date Deposited: 20 Nov 2018 10:26
Last Modified: 13 May 2019 08:42
URI: http://eprints.uklo.edu.mk/id/eprint/1500

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